Sterling Silver Chain

• Store silver jewellery in airtight containers or ziplock bags to prevent tarnishing.
• Keep silver jewellery away from direct sunlight and moisture to maintain its shine.
• Avoid contact with chemicals such as perfumes, lotions, and hairsprays as they can cause discoloration.
• Clean silver jewellery regularly using a soft cloth or a silver polishing cloth to remove tarnish.
• For stubborn tarnish, use a silver cleaning solution or a paste made of baking soda and water, but avoid abrasive cleaners.
• Handle silver jewellery with care to prevent scratches and dents.
• Remove silver jewellery before swimming or engaging in activities that expose it to harsh chemicals or abrasives.
• Consider professional cleaning and polishing for intricate or heavily tarnished pieces.
• Inspect clasps and fastenings regularly to ensure they are secure to prevent loss or damage.

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.