Shipping Policy for The Chandi Studio
Effective Date: Feb 2024
Shipping Destinations: We currently ship our sterling silver jewelry to addresses within India and outside India where services are available
Processing Time: Orders are processed within 2-3 business days of receiving payment. During high-demand periods, processing times may be extended to 5-7 days also , and customers may or mot not be notified of any delays.
Shipping Partners: We partner with reputable courier services to ensure the safe and timely delivery of your orders. Our primary shipping partners include Bluedart , Delhivery for Indian orders
We generally use UPS express ,DHL or Fedex for International orders
Shipping Charges: Shipping charges are calculated based on the weight of the items in your order and the shipping destination. The shipping cost will be displayed at the checkout before you complete your purchase.
Estimated Delivery Time: Estimated delivery time varies depending on the shipping destination and the chosen shipping method. Standard shipping generally takes 3-5 business days, while expedited shipping may take 1-2 business days. Please note that these are estimates, and actual delivery times may vary.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package on the courier’s website.
Delivery Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, public holidays, or customs delays may impact delivery times. We appreciate your understanding in such situations.
Incomplete or Incorrect Address: It is the responsibility of the customer to provide a complete and accurate shipping address. We will not be responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Shipping Updates: We will keep you informed of any significant updates regarding the status of your order, including delays or issues that may arise during the shipping process.
Shipping Insurance: All orders are shipped with insurance to protect against loss or damage during transit. If you receive a damaged item, please contact our customer support team within 7 days of receiving your order.
Returns Due to Non-Delivery: If an order is returned to us due to non-delivery or incorrect address, the customer will be responsible for the cost of re-shipping the order. If the customer chooses not to have the order re-shipped, a refund will be issued for the purchase price, excluding shipping charges.
By placing an order with thechandistudio.com, you agree to the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer support team at [email protected]